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This site's URL has changed. The new URL is http://amexmerchants.us.disk11.com/merchant/us/en/Search.do You will be redirected automatically.
General Information
What is the Business-to-Business (B2B) Directory? What are B2B industries? Is there a charge for using or being listed in the B2B Directory? How do I contact Customer Service? Company Profiles Where does Company Profile information come from? Do the Company Profiles list current information? How can I update my Company Profile information? How do I remove my company's listing from the Directory? Search Tips How do I use the B2B Directory to find a company? How can I narrow my search results? Can I use a company's partial name in my search or do I need to know its entire name? How do I search for a company by industry type? What is a Preferred Supplier List? How do I access my Preferred Supplier List? How do I select a company as a Preferred Supplier? How can I download my company search results? How do I access the search results file after downloading it? Supplier Diversity What types of Supplier Diversity designations does American Express capture? What types of Small Business designations does American Express capture? Why is Supplier Diversity & Small Business ownership data collected? Where does American Express obtain ownership data on merchants? How often is ownership data on merchants updated? How do I get my business certified? Can merchants change or delete their ownership data as it appears in the B2B Directory? What is the difference between a Classified and a Certified Small Business? What are the SBA Size Standards? What is a Small Disadvantaged Business (SDB)? What is a HUBZone? How can I find out if my business is located in a HUBZone? General Information A: The American Express B2B Directory is a resource for in-depth information on hundreds of thousands of B2B companies - that is, companies that do business primarily with other businesses. All companies listed in the Directory accept the American Express® Card. A: American Express defines three broad Business-to-Business industry categories:
A: No, these are complimentary services. A: For assistance or answers to questions, Cardmembers should call 1-800-238-8087 and Merchants should call 1-800-528-5200. A: The information for Company Profiles comes from the American Express merchant database and individual companies that update their Company Profiles online. A: Yes -- thousands of new American Express B2B merchants are added to the Directory every month, and merchants are constantly updating their Company Profiles. A: You can update your Company Profile information (e-mail, address, link to the company's Web site, customized merchant description, etc) online at no charge. American Express reviews the changes and once verified, updates your Company Profile the following month. A: You can remove your listing by accessing your Company Profile on the B2B Directory and clicking the Update Your Profile link or call the Merchant Services line at 1-800-528-5200. We will delist your company within one business day of your request. A: You can search for a company in the Directory in several ways -- by Company Name, Industry, or Merchant Commodity Code (MCC). You may also use search criteria based on location and data capture level. The more criteria you enter, the fewer search results you'll receive. Conversely, selecting fewer criteria will produce a larger number of search results. A: Your search may yield hundreds of results. To refine your search, click the "Refine Your Search" link on the Search Results page. You will be returned to your initial search, where you can add additional or new search criteria. You may also use the Search Filter at the bottom of the Search Results page, which will limit your search to a specific city, state/province, or postal code. A: You may enter a portion of the name along with an asterisk (which is used as a wildcard) to aid your search. Examples of wildcards include: At the Beginning of a Name You can type a wildcard at the beginning of an entry in the name text field. For example, typing "*Wholesale" will retrieve all companies with the word Wholesale in the company name. At the End of a Name Typing "Office*", for example, will retrieve all companies whose names start with the word Office. Within a Name You can use a wildcard in the middle of an entry. For example, "J* Automotive" will find all companies whose names begin with the letter J and contain the word Automotive. Multiple Wildcards You can also use more then one wildcard in the name field. For example, typing in "J* Auto*" will retrieve all companies that begin with the letter J and contain the word Auto. A: There are three ways to search for a company by industry type: using a keyword search, typing in a Merchant Commodity Code (MCC) or choosing from a list of Industry Categories and Subcategories. The MCC selector allows you to find a code using alphabetical or numerical options. The listing of Industry categories provided allows you to select a main industry category, like "Computers," from the first menu, and a subcategory, like "Software and Programming" from the second menu to narrow your search further. A: Your Preferred Supplier list is a group of businesses you have selected for ready access. Your Preferred Suppliers are stored as a "cookie" on your computer and are accessible only from the computer on which you created your list. A: Acess you Preferred Supplier list by going to the Start Your Search screen and clicking the "View Your Preferred Suppliers" button at the bottom of the page. If you like, you may then print it or download it by following the instructions at the bottom of the list. A: Add a business to your list by clicking either the box to the right of the Company Name on the Search Results page of the box at the top right of the Company Profile page. A: You can download your search results by selecting either "Download All Results" or "Select Search Results for Download." If you choose the second option, you can pick specific companies to include in your download. You also have the option to "Download Entire Directory" from the main page, to get information about all the companies listed in the B2B Directory. A: The results will download as a .csv (Comma Separated Values) file, a native format of Microsoft® Excel. You can open it as a worksheet in Excel or a table in Microsoft® Access. If the list consists of more then 65,000 companies, you must open it in Access. To import the downloaded search results file to Excel:
To import the downloaded search results file to Microsoft Access 2000:
To import the entire Directory from a downloaded file in Microsoft Access 2000:
A: We capture the following designations on all Level II and Level III Card-accepting merchants, and Level I merchants in B2B industries (Business Services, Business Retail and Wholesale):
A: We capture the following designations on all Level II and Level III Card-accepting merchants, and Level I merchants in B2B industries (Business Services, Business Retail and Wholesale):
A: Corporate Clients and Small Business Cardmembers require supplier classification and certification information as part of their procurement reporting process to comply with their internal Supplier Diversity programs and Government contracts. The data offering further supports our commitment to good citizenship by providing a convenient resource for Cardmembers to locate diverse and small business suppliers who accept the Card and complimentary advertising for suppliers. A: American Express has partenered with a third party vendor to provide detailed merchant classification information. To capture comprehensive socioeconomic data, the vendor works directly with more than 300 seed sources to document firms owned and operated by minorities, women and other protected classes. The seed sources include private and public agencies at the Federal, State and Local levels. Several examples of certifying agencies are NMSDC (National Supplier Diversity Council) and its regional affiliates, WBENC (Women's Business Enterprise National Council), NAWBO (National Association of Women Business Owners), and SBA (Small Business Administration). A: At a minimum, we update each merchant's ownership status annually. A: American Express encourages diverse merchants to obtain certification with the appropriate organizations. Online information on certification criteria and process is available from websites of the certifying organizations. For a complete hyperlinked list of certification organizations, please click here. A: To ensure the accuracy of data we provide to Cardmembers, we rely only on information verified by the certifying agencies for ownership status changes. Please check with the appropriate agency in question to verify your certification and send the following information to B2B.Directory.Merchant.Profile@aexp.com :
A: A Classified business is either a self-identified protected class firm or firm that non-certifying sources have identified as belonging to a specific diverse group. Non-certifying sources include: minority and women business publications, ethnic- and gender-specific chambers of commerce and trade associations or general business sources where the majority owner is identified as ethnic minority and/or female. A Certified business has provided documentation proving a protected class status to Certifying agencies. Additionally, the Certifying agencies have subjected these businesses to periodic reviews and/or audits to validate that the firm is >51% owned and operated by a protected class individual or individuals. A: Size Standards define whether a business concern is considered small by the Small Business Administration and thus eligible for certain types of Government and private contracts reserved for ?small businesses? concerns. It is a numerical definition of a small business, which is considered "small" if it meets or is below an established "Size Standard." The SBA has developed these Size Standards based primarily on a merchant?s industry, number of employees and/or annual receipts. The most common SBA Size Standards are as follows:
For a complete list of SBA Size Standards (13 CFR 121), according to specific industries, please click here. A: According to the Small Business Administration, their SDB certification allows small socially and economically disadvantaged business concerns to be eligible for specific Federal contracting opportunities. For a definition of a SDB, click here. A: According to the Small Business Administration, their HUBZone Empowerment Contracting program stimulates economic development and creates jobs in urban and rural communities by providing Federal contracting preferences to small business. A: Simply log on to the Small Business Administration's website at http:www.sba.gov/hubzone and select the option ?Are You In A HUBZone??. You can search the system using a combination of address, city, state, county and zip code criteria. |
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